This is the first episode of my new podcast with Garrison Wynn. The actual iTunes podcast is coming soon, but you can listen to the first episode through YouTube now. Pretty excited about this- it’s an amalgamation of business how-to and funniness from two business guys who’ve done stand-up comedy. Enjoy and pass it on!
Topics this week include: Customer service culture, what creates good customer service, why is it important, and what can you do to impact it, airlines, chocolate tacos, smuggling food into movie theaters, inconsistent quality, treating customers like hostages, revolving doors, generational differences with customer service, authenticity vs. niceness, international attitudes and customer service, social media and customer service, and the customer service and marketing overlap.